Our Highmark Direct stores, the first of their kind in Pennsylvania, support Highmark's mission to be the leading health and wellness company in the communities we serve.
In our stores, licensed associates offer personalized assistance to people searching for the right health insurance policy — for themselves or for their families.
Visit a store near you to take advantage of the services that Highmark Direct offers:
Schedule an appointment by calling your local Highmark Direct store or by visiting the Online Scheduling Tool - appointments are encouraged.
When making an appointment, please be sure your county of residence falls within the service region of the Highmark Direct store you will be visiting for your one-on-one appointment. If you have any questions, please call your local Highmark Direct store.
Highmark Direct locations in Pittsburgh’s North Hills and South Hills areas as well as North Fayette, Monroeville and Erie: ALLEGHENY, ARMSTRONG, BEAVER, BUTLER, FAYETTE, GREENE, INDIANA, LAWRENCE, WASHINGTON, WESTMORELAND, BEDFORD, BLAIR, CAMBRIA, CLEARFIELD, HUNTINGDON, JEFFERSON, SOMERSET, CAMERON, ELK, POTTER, CLARION, FOREST, VENANGO, CRAWFORD, ERIE, MCKEAN, MERCER, WARREN, CENTRE
Highmark Direct locations in Harrisburg, Mechanicsburg, Lancaster, Easton and Allentown: EASTERN CENTRE, COLUMBIA, MIFFLIN, MONTOUR, NORTHUMBERLAND, SNYDER, UNION, SCHUYLKILL, JUNIATA, ADAMS, BERKS, LANCASTER, YORK, LEHIGH, NORTHAMPTON, CUMBERLAND, DAUPHIN, FRANKLIN, FULTON, LEBANON, PERRY
Highmark Direct locations in Williamsport, Bartonsville and Dickson City: TIOGA, CLINTON, LYCOMING, SULLIVAN, BRADFORD, SUSQUEHANNA, WYOMING, LUZERNE, LACKAWANNA, WAYNE, PIKE, CARBON, MONROE
Exclusively at our Highmark Direct stores in Erie, Allentown and Dickson City we offer in-store customer service.
A Customer Advocate can help answer your customer-service inquires. They can assist you with:
Make an appointment today to meet one-on-one with an experienced Customer Advocate by calling 814-528-9600 in Erie, 610-435-4120 in Allentown, or 570-307-1906 in Dickson City.
Customer Advocates are available at our Allentown and Erie locations Monday through Saturday from 9:00 a.m. to 5:00 p.m. and on Tuesday and Thursday from 8:00 a.m. to 5:00 p.m. in Dickson City.
*not accepted in Dickson City
All Highmark Direct stores offer over-the-phone translation services from Language Line, in Spanish and 49 other languages, for foreign-language-speaking customers.
In addition, at our Easton and Allentown locations, a bilingual staff member can assist Spanish-speaking customers; by appointment only. To schedule an appointment with a Spanish-speaking associate, please call the Easton location at 610-252-7546 or the Allentown location at 610-435-4120 and indicate that you want to meet with an bilingual associate.
Also available at Highmark Direct are sign language interpreters for the hard of hearing; this service is available at all Highmark Direct locations upon request when an appointment is made. Please call your local Highmark Direct store 48 hours prior to your scheduled appointment to arrange this service.
If you would like to schedule an appointment, but aren't sure which store is closest to you, visit our convenient store locator and enter your zip code to find a location.
All stores are open Monday through Saturday, 9:00 a.m. to 6:00 p.m. - except our Bartonsville, Dickson City, and Williamsport locations, which are open Monday to Friday 8:00 a.m. to 5:00 p.m.