Highmark Direct :: About Us
 
 

About Us

 

Highmark Direct Stores

A personalized way to shop for health insurance

Our Highmark Direct stores, the first of their kind in Pennsylvania, support Highmark's mission to be the leading health and wellness company in the communities we serve.

In our stores, licensed associates offer personalized assistance to people searching for the right health insurance policy — for themselves or for their families.

Visit a store near you to take advantage of the services that Highmark Direct offers:

  • Highmark Direct can provide assistance to individuals, families, and small businesses (50 or few employees) shopping for health insurance:
  • Medicare Solution Seminars for seniors
  • Health and wellness workshops
  • Assistance finding the right doctor or hospital for you
  • Information regarding our variety of additional products and services available

Schedule an appointment by calling your local Highmark Direct store or by visiting the Online Scheduling Tool - appointments are encouraged. 

Servicing counties

When making an appointment, please be sure your county of residence falls within the service region of the Highmark Direct store you will be visiting for your one-on-one appointment.  If you have any questions, please call your local Highmark Direct store.

Highmark Direct locations in Pittsburgh’s North Hills and South Hills areas as well as North Fayette, Monroeville and Erie:  ALLEGHENY, ARMSTRONG, BEAVER, BUTLER, FAYETTE, GREENE, INDIANA, LAWRENCE, WASHINGTON, WESTMORELAND, BEDFORD, BLAIR, CAMBRIA, CLEARFIELD, HUNTINGDON, JEFFERSON, SOMERSET, CAMERON, ELK, POTTER, CLARION, FOREST, VENANGO, CRAWFORD, ERIE, MCKEAN, MERCER, WARREN, CENTRE

Highmark Direct locations in Harrisburg, Mechanicsburg, Lancaster, Easton and Allentown:  EASTERN CENTRE, COLUMBIA, MIFFLIN, MONTOUR, NORTHUMBERLAND, SNYDER, UNION, SCHUYLKILL, JUNIATA, ADAMS, BERKS, LANCASTER, YORK, LEHIGH, NORTHAMPTON, CUMBERLAND, DAUPHIN, FRANKLIN, FULTON, LEBANON, PERRY

Highmark Direct locations in Williamsport, Bartonsville and Dickson City:  TIOGA, CLINTON, LYCOMING, SULLIVAN, BRADFORD, SUSQUEHANNA, WYOMING, LUZERNE, LACKAWANNA, WAYNE, PIKE, CARBON, MONROE

Customer service available at Highmark Direct in Erie, Allentown and Dickson City, PA

Exclusively at our Highmark Direct stores in Erie, Allentown and Dickson City we offer in-store customer service. 

A Customer Advocate can help answer your customer-service inquires.  They can assist you with:

  • Better understanding your claims, benefits and enrollment
  • Using Member Advocacy Services
  • Taking premium payments; We accept checks, money orders*, Visa®, Mastercard®, Discover®*, and American Express®* 
  • Utilizing the tools and services available to you through the Highmark Member website

Make an appointment today to meet one-on-one with an experienced Customer Advocate by calling 814-528-9600icon in Erie, 610-435-4120icon in Allentown, or 570-307-1906 in Dickson City.

Customer Advocates are available at our Allentown and Erie locations Monday through Saturday from 9:00 a.m. to 5:00 p.m. and on Tuesday and Thursday from 8:00 a.m. to 5:00 p.m. in Dickson City.

*not accepted in Dickson City

Translation services

All Highmark Direct stores offer over-the-phone translation services from Language Line, in Spanish and 49 other languages, for foreign-language-speaking customers.

In addition, at our Easton and Allentown locations, a bilingual staff member can assist Spanish-speaking customers; by appointment only. To schedule an appointment with a Spanish-speaking associate, please call the Easton location at 610-252-7546 or the Allentown location at 610-435-4120 and indicate that you want to meet with an bilingual associate.

Also available at Highmark Direct are sign language interpreters for the hard of hearing; this service is available at all Highmark Direct locations upon request when an appointment is made. Please call your local Highmark Direct store 48 hours prior to your scheduled appointment to arrange this service.

 

Convenient store locations to serve you

If you would like to schedule an appointment, but aren't sure which store is closest to you, visit our convenient store locator and enter your zip code to find a location.

Store Hours

All stores are open Monday through Saturday, 9:00 a.m. to 6:00 p.m. - except our Bartonsville, Dickson City, and Williamsport locations, which are open Monday to Friday 8:00 a.m. to 5:00 p.m.