Our Highmark Direct stores, the first of their kind in Pennsylvania, support Highmark's mission to be the leading health and wellness company in the communities we serve.
In our stores, licensed associates offer personalized assistance to people searching for the right health insurance policy — for themselves or for their families.
Schedule an appointment by calling your local Highmark Direct store or by visiting the Online Scheduling Tool - appointments are encouraged.
When making an appointment, please be sure your county of residence falls within the service region of the Highmark Direct store you will be visiting for your one-on-one appointment. If you have any questions, please call your local Highmark Direct store.
Highmark Direct locations in Pittsburgh’s North Hills and South Hills areas as well as North Fayette, Monroeville and Erie: ALLEGHENY, ARMSTRONG, BEAVER, BUTLER, FAYETTE, GREENE, INDIANA, LAWRENCE, WASHINGTON, WESTMORELAND, BEDFORD, BLAIR, CAMBRIA, CLEARFIELD, HUNTINGDON, JEFFERSON, SOMERSET, CAMERON, ELK, POTTER, CLARION, FOREST, VENANGO, CRAWFORD, ERIE, MCKEAN, MERCER, WARREN, CENTRE
Highmark Direct locations in Harrisburg, Mechanicsburg, Lancaster, Easton and Allentown: EASTERN CENTRE, COLUMBIA, MIFFLIN, MONTOUR, NORTHUMBERLAND, SNYDER, UNION, SCHUYLKILL, JUNIATA, ADAMS, BERKS, LANCASTER, YORK, LEHIGH, NORTHAMPTON, CUMBERLAND, DAUPHIN, FRANKLIN, FULTON, LEBANON, PERRY
Exclusively at our Highmark Direct stores in Erie and Allentown we offer in-store customer service.
A Customer Advocate can help answer your customer-service inquires. They can assist you with:
Make an appointment today to meet one-on-one with an experienced Customer Advocate by calling 814-528-9600 in Erie or 610-435-4120 in Allentown.
In our Allentown location, Customer Advocates are available Monday through Saturday from 9:00 a.m. to 6:00 p.m.
In our Erie location, Customer Advocates are available Monday through Friday from 9:00 a.m. to 6:00 p.m.
All Highmark Direct stores offer over-the-phone translation services from Language Line, in Spanish and 49 other languages, for foreign-language-speaking customers.
In addition, at our Easton and Allentown locations, a bilingual staff member can assist Spanish-speaking customers; by appointment only. To schedule an appointment with a Spanish-speaking associate, please call the Easton location at 610-252-7546 or the Allentown location at 610-435-4120 and indicate that you want to meet with an bilingual associate.
Also available at Highmark Direct are sign language interpreters for the hard of hearing; this service is available at all Highmark Direct locations upon request when an appointment is made. Please call your local Highmark Direct store 48 hours prior to your scheduled appointment to arrange this service.
Highmark Direct stores are accessible for people with physical disabilities. All stores are open Monday through Saturday, 9:00 a.m. to 6:00 p.m.
Lower Nazareth Commons
3770 Dryland Way
Easton, PA 18045 (Map It)
Colonial Commons Shopping Center
5072 Jonestown Road
Harrisburg, PA 17112 (Map It)
Mill Creek Square
2350 Lincoln Highway East
Lancaster, PA 17602 (Map It)
Silver Spring Square
6416 Carlisle Pike
Mechanicsburg, PA 17050 (Map It)
The Pointe at North Fayette
218 Summit Park Drive
Pittsburgh, PA 15275 (Map It)
McKnight Siebert Shopping Center
4885 McKnight Road
Pittsburgh, PA 15237 (Map It)
Norman Centre II
1775 North Highland Road
Pittsburgh, PA 15241 (Map It)
4008 William Penn Highway
Monroeville, PA 15146 (Map It)
5753 Peach Street
Erie, PA 16509 (Map It)
The Shops at Cedar Point
305 South Cedar Crest Boulevard
Allentown, PA 18103 (Map It)