Highmark Direct :: About Us
 
 
About Us
 

Highmark Direct Stores

A personalized way to shop for health insurance

Our Highmark Direct stores, the first of their kind in Pennsylvania, support Highmark's mission to be the leading health and wellness company in the communities we serve.

In our stores, licensed associates offer personalized assistance to people searching for the right health insurance policy — for themselves or for their families.

All Highmark Direct stores offer over-the-phone translation services from Language Line, in Spanish and 49 other languages, for foreign-language-speaking customers.

In addition, at our Easton and Allentown locations, a bilingual staff member can assist Spanish-speaking customers (appointment required).

Also available at Highmark Direct are sign language interpreters for the hard of hearing; this service is available at all Highmark Direct locations upon request when an appointment is made.  Please call your local Highmark Direct store 48 hours prior to your scheduled appointment to arrange this service. 

Visit a store near you to take advantage of the services that Highmark Direct offers:

  • Consultations with insurance experts to discuss health insurance options and receive assistance in applying for and purchasing coverage
    • Highmark plans for individuals without employer health coverage, such as students, recent graduates, or people who are self-employed, between jobs, or retiring early
    • Products for those Medicare eligible
    • Group plans for companies with 50 or fewer employees
  • Medicare information seminars for seniors
  • Health education resources, including information about Highmark wellness programs
  • Assistance for members to sign up for "paperless" e-delivery of their Explanation of Benefits statements (EOBs) and newsletters

Schedule an appointment by calling your local Highmark Direct store or by visiting the Online Scheduling Tool - appointments are encouraged. 

Servicing Counties

When making an appointment, please be sure your county of residence falls within the service region of the Highmark Direct store you will be visiting for your one-on-one appointment.  If you have any questions, please call your local Highmark Direct store.

Highmark Direct locations in Pittsburgh’s North Hills and South Hills areas as well as North Fayette, Monroeville and Erie:  ALLEGHENY, ARMSTRONG, BEAVER, BUTLER, FAYETTE, GREENE, INDIANA, LAWRENCE, WASHINGTON, WESTMORELAND, BEDFORD, BLAIR, CAMBRIA, CLEARFIELD, HUNTINGDON, JEFFERSON, SOMERSET, CAMERON, ELK, POTTER, CLARION, FOREST, VENANGO, CRAWFORD, ERIE, MCKEAN, MERCER, WARREN, CENTRE

Highmark Direct locations in Harrisburg, Mechanicsburg, Lancaster, Easton and Allentown:  EASTERN CENTRE, COLUMBIA, MIFFLIN, MONTOUR, NORTHUMBERLAND, SNYDER, UNION, SCHUYLKILL, JUNIATA, ADAMS, BERKS, LANCASTER, YORK, LEHIGH, NORTHAMPTON, CUMBERLAND, DAUPHIN, FRANKLIN, FULTON, LEBANON, PERRY

Customer Service Available at Highmark Direct in Erie, PA & Allentown, PA

Exclusively at our Highmark Direct stores in Erie and Allentown we offer in-store Customer Service. 

A Customer Service Representative can help answer your customer-service inquires.  They can assist you with:

  • Better understanding your claims, benefits and enrollment
  • Using Member Advocacy Services
  • Taking premium payments; We accept checks, money orders, Visa®, Mastercard®, Discover®, and American Express® 
  • Utilizing the tools and services available to you through the Highmark Member website

Make an appointment today to meet one-on-one with an experienced Customer Service Representative by calling 814-528-9600icon in Erie and 610-435-4120icon in Allentown.

Customer Service Representatives are available Monday through Saturday from 9:00 a.m. to 6:00 p.m.

Convenient store locations to serve you
Highmark Direct stores are accessible for people with physical disabilities. All stores are open Monday through Saturday, 9:00 a.m. to 6:00 p.m.


Current locations

Easton
Lower Nazareth Commons
3770 Dryland Way
Easton, PA 18045 (Map It)
610.252.7546icon

Colonial Park
Colonial Commons Shopping Center
5072 Jonestown Road
Harrisburg, PA 17112 (Map It)
717.302.7970icon

Lancaster
Mill Creek Square
2350 Lincoln Highway East
Lancaster, PA 17602 (Map It)
717.397.1972icon

Mechanicsburg 
Silver Spring Square 
6416 Carlisle Pike
Mechanicsburg, PA 17050 (Map It)
717.302.7900icon

North Fayette
The Pointe at North Fayette
218 Summit Park Drive
Pittsburgh, PA 15275 (Map It)
412.544.4900icon

North Hills
McKnight Siebert Shopping Center
4885 McKnight Road
Pittsburgh, PA 15237 (Map It)
412.544.5400icon

South Hills
Norman Centre II
1775 North Highland Road
Pittsburgh, PA 15241 (Map It)
412.544.5267icon

Monroeville
4008 William Penn Highway
Monroeville, PA 15146 (Map It)
412.544.5420icon

Erie
Kingswood Plaza
5753 Peach Street
Erie, PA 16509 (Map It)
814.528.9600icon

Allentown
The Shops at Cedar Point
305 South Cedar Crest Boulevard
Allentown, PA 18103 (Map It)
610.435.4120icon